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Returns & Refunds

Returns & Refunds

Received something damaged, incorrect, or unsuitable? Start a saved support request with the related order, then track any approved refund here.

Request return help Track a refund

How it works

  1. Step 1

    Choose your order

    Open the related order so support can verify the item and purchase.

  2. Step 2

    Submit a support request

    Your request and every reply are saved in My support tickets.

  3. Step 3

    Track the outcome

    If a refund is approved, follow its real processing status from Pending to Completed.

Eligibility guidance

This page is general guidance, not an eligibility decision. Support confirms each request using the item category, condition, delivery status, and current policy.

  • Request promptly

    Open a support request as soon as you notice a problem. Eligibility varies by category and item condition.

  • Perishable & food items

    For safety and hygiene, fresh, perishable, and opened food items generally cannot be returned unless they arrive damaged or defective.

  • Refund method & timing

    Approved refunds are sent through the original payment method. Provider and bank posting times can vary after IndianShopping marks a refund Completed.

  • Damaged or wrong items

    If an item arrives damaged, defective, or isn't what you ordered, start a return right away — these are eligible for a full refund or replacement at no cost to you.

Frequently asked questions

How do I start a return?
Open your orders, choose the order, and select Return or refund help. That creates a durable support request tied to the order.
How long do I have to return an item?
Request help promptly. The support team confirms the applicable window and conditions for the item category.
When will I get my refund?
Open Refund status. Completed means IndianShopping finished processing; your bank may need additional time to post it.
My item arrived damaged or wrong — what now?
Open the order and submit a return-support request right away. Include what arrived and the help you need, without adding sensitive payment information.

Still need help?

Review your saved support requests, or check a submitted refund's processing status.

My support tickets Refund status